We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information, including but not limited to:

• Name

• Phone number

• Email address

• Communication preferences

• Any information provided during interactions with our customer service team

• Payment details for transactions

• IP address, browser type, and device information for analytics and security purposes

Additionally, phone calls may be recorded for quality assurance, training, and compliance purposes.

Text Messaging (SMS)

 **By opting in to receive text messages, you acknowledge that messaging and data rates may apply. You can opt out at any time by replying 'STOP'. For assistance, reply 'HELP'.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

How We Use Your Information

Your information may be used to:

• Respond to inquiries and provide customer support

• Send service updates, promotional offers, and important notifications via your selected communication method (email, phone call, or text message)

• Process transactions securely

• Improve our services and customer experience

• Comply with legal and regulatory requirements

• Analyze trends and user behavior to enhance our offerings

• Prevent fraud, security threats, and abuse of our services

Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to:

• Facilitate communication and marketing efforts

• Process payments or transactions securely

• Comply with legal obligations and law enforcement requests

• Perform data analysis, improve service performance, and enhance security

These third parties are contractually bound to protect your information and use it solely for the services they provide on our behalf.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies allow us to:

• Remember your preferences

• Analyze website traffic and user behavior

• Customize content and advertisements

• Improve website functionality and performance

You can manage your cookie preferences through your browser settings or opt out of certain tracking technologies through industry-standard opt-out tools.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Choices and Rights

You have the right to:

• Update or change your communication preferences at any time

• Opt out of receiving text messages by replying "STOP"

• Request access to, correction, or deletion of your personal information, subject to legal and contractual obligations

• Object to certain data processing activities

• Withdraw your consent at any time where processing is based on consent

• Request portability of your personal data where applicable

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at service@cgsfinancialsolutionsllc.com or 404-448-2898.